Episode 5: Guest Expectations in the New Normal

As restaurants reopen to various degrees across the country, diners’ attitudes have shifted from simply wanting to enjoy a meal to knowing they’ll be safe as well.

74% of Americans say they are most looking forward to going out to eat at a restaurant when the economy opens up.1

Listen in to the podcast to hear chef Thomas Talbert of CSSI Marketing + Culinary and Nico Nieto, head of marketing at Roti Modern Mediterranean, discuss ways to adapt to meet new mandates, communicate with guests, and update procedures to make everyone feel more comfortable as we adjust to the new normal.

The downloadable toolkit has insights on guest readiness to venture back out into restaurants. For example:

More than half of diners would at least consider dining in at a restaurant right away after it reopens.2

Learn how guests want to SEE your commitment to cleaning and safety. You’ll find inspiration on ways to communicate new procedures through signage, tabletop messaging and staff buttons and stickers.

Your staff is on the frontline and essential to reopening success. They’ve likely served all kinds of roles throughout the pandemic, and now it’s time they play the part of safety ambassador. Get server tips to help make sure everyone is comfortable within new guidelines.

1–Kantar, May 2020
2–Datassential, COVID-19 Report 15, 4/23/20

Episode 5: Guest Expectations in the New Normal

Episode 5 Toolkit

Get the toolkit

  • Stay informed! Sign-up for notifications when new episodes are released. By submitting you agree to be contacted by Marlin Network and our Restaurant Help partners.

  • This field is for validation purposes and should be left unchanged.